Shipping policy

Last Updated: August 16, 2026

This Shipping & Delivery Policy outlines our dispatch timelines, shipping costs, and handling procedures for domestic and international shipments.

1. Order Processing Time

  • All orders are dispatched from our fulfillment center located at:

    Warehouse #45, Street 17B, Al Khabaisi, Deira, Dubai, UAE.

  • Standard order processing takes 1 to 2 business days (Monday through Saturday, excluding official public holidays).

  • Orders placed after cutoff times or on Sundays will be queued for processing on the following business day.

2. Shipping Rates and Delivery Estimates

Delivery timelines depend on your location and the selected delivery method at checkout:

Destination Estimated Delivery Time Shipping Cost
Dubai & Local UAE Metro 1 – 2 Business Days Calculated at checkout / Free above threshold
Other UAE Emirates 2 – 3 Business Days Calculated at checkout
GCC & International 4 – 8 Business Days Calculated based on weight and destination

Please note: Delivery timelines are estimates and commence from the date of dispatch rather than the date of order.

3. Shipment Tracking

  • Once your order has been packed and handed over to our courier partner, you will receive a shipment confirmation email and SMS containing a tracking link and unique tracking number.

  • Please allow up to 24 hours for the tracking status to update on the carrier's portal.

4. Customs, Duties, and Taxes (International Orders)

  • For shipments outside the UAE, all customs duties, import tariffs, taxes, and handling fees levied by the destination country are the sole responsibility of the customer.

  • We are not responsible for delays caused by local customs clearance procedures.

5. Undeliverable Packages & Address Errors

  • Please ensure all address details, contact numbers, and building/villa details are entered accurately during checkout.

  • If a package is returned to our warehouse due to an incorrect address, recipient unavailability, or refusal to pay import fees, the customer will be responsible for the cost of re-shipping.

6. Lost or Damaged in Transit

  • If your package is delayed significantly beyond the estimated delivery window, or if tracking shows delivered but you have not received it, please notify us within 5 business days.

  • Contact our logistics support team at:

  • Email: support@orest.ae
  • Phone: +7105227164637
  • Warehouse Address: Warehouse #45, Street 17B, Al Khabaisi, Deira, Dubai, UAE