Privacy policy

Last Updated: August 16, 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (the "Site"). We are committed to protecting your personal data and respecting your privacy in compliance with applicable data protection laws.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

 

  • Personal Identification Information: Name, billing address, shipping address, payment confirmation details, email address, and phone number.

  • Order Information: Details about the products you browse, add to cart, and purchase, as well as transaction history.

  • Device & Technical Data: Web browser version, IP address, time zone, cookie information, search terms, and how you interact with the Site.

  • Customer Support Records: Communications, chat transcripts, and emails sent to our support channels.

2. How We Collect Your Data

  • Direct Interactions: You provide personal data directly when placing an order, creating an account, subscribing to newsletters, or contacting customer service.

  • Automated Technologies: As you navigate our Site, we automatically collect technical data using cookies, log files, web beacons, and pixels.

  • Third Parties: We receive payment confirmation and fraud detection data from secure third-party payment gateways.

3. Purpose and Legal Basis for Processing

We use your personal data to:

  • Fulfill and manage purchases, orders, payments, returns, and exchanges.

  • Screen orders for potential risk or fraud.

  • Communicate with you regarding order confirmations, tracking updates, and customer support.

  • Provide you with targeted advertisements or marketing communications (only where consented or legally permitted).

  • Optimize and improve our website performance, layout, and user experience.

4. Data Sharing & Third Parties

We share your personal information with third parties to help us operate our store and fulfill orders:

  • Logistics & Delivery Partners: To deliver your orders to your specified address.

  • Payment Processors: To securely authorize and complete financial transactions. We do not store raw credit card numbers on our servers.

  • Analytics Providers: To understand user engagement and improve site features.

  • Legal Authorities: When required by subpoena, search warrant, or applicable law in the United Arab Emirates.

5. Cookies and Tracking Technologies

We use cookies to maintain your shopping cart, remember your preferences, and track analytics. You can choose to set your web browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect certain features of the store.

6. Data Security and Retention

We maintain appropriate physical, technical, and organizational measures—including Secure Sockets Layer (SSL) encryption—to protect your personal information against unauthorized access, loss, or alteration. We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

7. Your Rights

Depending on applicable laws, you may have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your personal data.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team:

  • Email: support@orest.ae

  • Phone: +7105227164637

  • Address: Warehouse #45, Street 17B, Al Khabaisi, Deira, Dubai, UAE